Fix Valorant errors, Vanguard issues, FPS drops, voice chat and settings problems. Browse practical guides for PC performance, controls, gameplay systems and account help.
VALORANT shows a VAN connection error when Riot Vanguard cannot start correctly, stay connected, or verify that your Windows PC is ready for the game. Close VALORANT and the Riot Client, restart the PC, then test the connection without joining a match. If the error returns, record the exact VAN code and use Riot Support’s instructions for that code rather than applying unrelated fixes.
To unlock additional VALORANT agents, open the Agents screen, select a locked agent, and choose the available acquisition option. The free route uses Kingdom Credits, which are earned by playing matches and completing daily objectives. You can also use the paid option shown in your client. Confirm the agent appears as available before entering a match.
Open team chat during an active VALORANT match, type /ff, and send it to request a surrender vote. Use the on-screen vote controls when they appear. The match ends only if the client accepts the vote; if it does not, keep playing rather than leaving. Availability and vote requirements can vary by mode and live-game rules.
In VALORANT on PC, open Settings, select Crosshair, and edit the visible crosshair controls. To import a code, choose Import Profile Code, paste the full code, confirm the import, then select the new profile and check the reticle in the Practice Range. If the code is rejected or nothing changes, copy it again and use a fresh profile.
Start by checking whether other devices are using the connection, then power-cycle your modem and router. Test VALORANT over Ethernet instead of Wi-Fi and try another router port. Verify the result in a low-stakes match. If packet loss continues on multiple devices or networks, stop changing game files and contact your internet provider because the fault may be outside your PC.
Press Tab during a match to open the scoreboard, find the disruptive player, and select the mute controls shown beside their name. Choose voice, text, or ping muting separately when those controls are available. Confirm the relevant icon changes, then stop interacting with the player. If scoreboard controls are unavailable, use /mute followed by the player name for text chat.
To report a VALORANT player after a match, open Riot’s VALORANT reporting flow, select the completed match, select the player’s name, choose Report, complete the form with a factual description, and press Submit. If the match or player is missing, stop before submitting a report for the wrong person and use the correct match record instead.
VALORANT can stutter even when the FPS counter is high because average FPS does not show frame-time spikes. First confirm the hitch with frame-time or FPS graphs, then cap FPS below the rate your PC can sustain, test fullscreen behavior, close background software, update GPU and chipset drivers, and check whether XMP or DOCP is stable. Stop changing settings once one controlled change fixes the hitch.
Fix delayed or inconsistent mouse response in VALORANT by checking polling rate, refresh rate, VSync, FPS limits, overlays, drivers, and input settings.
Learn how to request a refund for an unused VALORANT weapon skin, check Riot’s eligible-purchase list, and avoid actions that make the item ineligible.