Recover access to accounts you own with clear guides for passwords, sign-in errors, two-step verification, recovery options and suspicious login activity.
If a verification code never arrives, confirm where the provider sent it, check spam or blocked messages, request one fresh code, and use an available backup method such as an authenticator, passkey, recovery code, or trusted device. If none works, stop repeated attempts and open the provider’s official account-recovery form.
Sign in through the account provider’s official website or app, open Account or Security settings, find Recovery email or account-recovery options, replace the old address, and complete the confirmation sent to the new inbox. Then verify that the new address is listed, review other recovery methods, and stop if the account shows an unfamiliar sign-in or unauthorized change.
Start with any device where the account is still signed in, then use backup codes or another enrolled verification method. If the authenticator app supports cloud restoration, restore it only through its official process. Otherwise, use the account provider’s recovery page or contact a work-account administrator. After access returns, remove the lost phone and enroll a new authenticator.
Change a known Microsoft account password from the Security page, choose a unique replacement, verify the new sign-in, and check protection settings safely.
Locked out after too many login attempts? Stop retrying, use the provider’s official recovery path, verify your identity, and secure the account safely.
Change your Google Account recovery phone securely, complete identity checks, verify the new number, and review recent security activity for changes.
A two-factor authentication code may fail because it expired, belongs to another account, or is out of sync. Check the code type, time, and recovery options.
Find and use backup codes for a social media account during sign-in. Learn where to locate saved codes, how one-time codes work, and what to do when one fails.
Entered your password on a phishing site? Change it safely, end active sessions, protect reused logins, review account changes, and enable MFA.
Can't access your account and lost all recovery options? Learn verified steps to regain access through official identity verification alternatives.